Call Detail Record (CDR) Analysis and VoIP QoS Management
Understand your CDR performance with an intuitive monitoring solution
Improve call performance with Call Detail Record (CDR) Analysis
Monitoring and measuring critical VoIP call quality components is simple with the right CDR analysis tools. With SolarWinds® VoIP and Network Quality Manager (VNQM), you can monitor the call performance metrics found within the call detail record of every VoIP call. With intuitive analytics, you can keep track of VoIP network health and maintain voice quality efficiencies. You can also correlate actual call performance metrics with corresponding IP SLA operations to troubleshoot poor call quality and WAN performance.
View extensive Call Detail Record (CDR) metrics
Quality VoIP calls require an IP network that can deliver voice packets within the minimum requirements around jitter, packet loss, and latency. SolarWinds® VNQM allows you to report on call detail records to identify low-performance VoIP metrics, find other calls affected, and identify potential patterns on Cisco VoIP networks. In-depth VoIP call metrics in VNQM allow you to view call path details, call signaling, and find the root cause of the issue.
Analyze Call Detail Record data and trends
SolarWinds VNQM allows you to search and filter data found in every call detail or call management record. In the event of poor call quality, you can locate relevant details beyond the calls by using VNQM’s troubleshooting capabilities to determine the root cause of the poor quality. VNQM also helps you measure at multiple points, so you can see precisely where call quality drops and instantly eliminate VoIP issues.
Manage your Call Detail Records more efficiently
Effectively managing your call detail records is a key component of overall VoIP management and can reveal critical information. VNQM allows you to identify the point of origin of a call, plus relevant data like call time, billing data, and a wide range of other details on the source and destination users. You can easily define polling frequency for CDR data based on the amount of it as well as delete the one you no longer need. Use the intuitive interface in the VNQM centralized platform to easily manage the CDR data you need.
Monitor the health of call manager devices
With SolarWinds VNQM, you can keep track of call manager devices like Cisco CallManager and CallManager Express. Other types of call manager devices can also be tracked, including Avaya Communication and Media Server devices, and even more if you choose to use a universal device poller. For effective call manager monitoring, VNQM is able to intercept CDR packets, track RTCP data, and provide helpful analytics for optimal call manager performance.
Get More on Call Detail Record Analysis
Do you find yourself asking…
In a voice-over IP (VoIP) call, a call detail record (CDR) provides data on the history of the call. When VoIP calls are used for web-based communication, IT admins need to monitor the calls’ performance metrics, just like any other member of the application suite. Information collected in a CDR report can include call details like duration, termination call code, Mean Opinion Score (MOS), packet loss or jitter as well as user identities and other details on a call’s points of origin.
For IT admins who are supervising a system with VoIP services, a call detail record tracker is an important way to manage your budget and identify inefficiencies. Similar to traditional phone calls, call detail records are an important part of providing itemized receipts for VoIP services.
In addition to VoIP call data, a CDR report can provide data on a variety of web-based communication, including written correspondence. Regardless of the format of the VoIP call, CDR data offers a secure and private way to manage web-based call logs without intruding on the content of the call.
In a voice-over IP (VoIP) call, a call detail record (CDR) provides data on the history of the call. When VoIP calls are used for web-based communication, IT admins need to monitor the calls’ performance metrics, just like any other member of the application suite. Information collected in a CDR report can include call details like duration, termination call code, Mean Opinion Score (MOS), packet loss or jitter as well as user identities and other details on a call’s points of origin.
For IT admins who are supervising a system with VoIP services, a call detail record tracker is an important way to manage your budget and identify inefficiencies. Similar to traditional phone calls, call detail records are an important part of providing itemized receipts for VoIP services.
In addition to VoIP call data, a CDR report can provide data on a variety of web-based communication, including written correspondence. Regardless of the format of the VoIP call, CDR data offers a secure and private way to manage web-based call logs without intruding on the content of the call.
Proactive Call Detail Record analysis and VoIP QoS management
VoIP & Network Quality Manager
Real-time WAN monitoring and alerts for site-to-site WAN performance
Use CDR Analysis to quickly pinpoint VoIP performance problems
Powerful call detail record analysis and VoIP monitoring tools for Cisco devices
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