Imagine if employees had a single portal for any service they’re looking for — from IT to HR to facilities and more.
This is where your IT leaders have the opportunity to take charge, driving business value for the entire organization. They know how effective service portals, automation for ticket routing and priority, service catalogs, and a good change management process can be. IT leaders have the ability to empower department stakeholders in the organization by guiding them through these processes.
The happiness of the employees within your organization is critical to your HR team’s success from day one. But, more often than not, the onboarding process includes multiple departments and a reliance on a combination of spreadsheets, phone calls, and emails to support each new employee. This creates a less than optimal employee experience.
By providing employees with a single destination for all HR-related services and the process to follow from their first day, IT can relieve some of the frustration that comes with being brand-new to an organization. This gives your new employees a modern experience that increases service quality while automating service operations.
Improve the employee experience by predicting problems and preventing unnecessary issues.
IT service management solutions have helped connect employees to quicker and better resolutions for their everyday needs. But service management doesn’t need to stay only in IT. In fact, IT leaders are in a unique position to help other departments streamline workflows and automate service delivery to provide the same experience.
Shvonne Craig, Director of IT Services at EXOS, did just that as she helped lead a service management expansion in her organization.