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What is AI in ITSM?

AI in IT Service Management (ITSM) is the use of artificial intelligence technologies, including machine learning, to automate and enhance IT service delivery and support processes. This includes employing AI tools to streamline tasks, improve efficiency, and provide better user experiences.

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What Is a Service Desk?

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What is Active Directory?

Active Directory can be used for the management of user permissions and access rights.

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What are Active Directory Groups?

Active Directory (AD) groups help keep a tab on the access permissions to various resources in your network, such as computers.

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What Is a Database? Relational and Non-Relational Database Guide

Monitor, analyze, and optimize cross-platform database performance.

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What is DDI?

DDI is an abbreviated term that refers to the amalgamation of DNS, DHCP, and IP Address Management into a single service or solution.

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What Is an Enterprise Network?

Learn more about enterprise networking, including the components, architecture, and monitoring best practices.

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What is File-sharing security?

File-sharing security is all about utilizing the right set of file security tools, transfer protocols, and procedures while exchanging sensitive business documents inside or outside the company network.

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What Is IIS Server?

Learn more about IIS, including what it’s used for, benefits, and how to configure IIS web servers and virtual directories.

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What are Network Performance Metrics?

Network metrics are qualitative and quantitative ways to observe and determine network behavior.

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