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Information and insights to help you get more from SolarWinds
IT Asset Management with Web Help Desk
Watch this video to get an overview of the built-in IT asset management functionality included in the Web Help Desk® software. Asset reporting, integrations, and automation are a few of the topics covered.
IT Change Management with SolarWinds Web Help Desk
Learn how to work with the built-in IT asset management features of the SolarWinds Web Help Desk software. In this video, you will learn how to set up a change request using an automated approval process
Save Time with Automated Ticket Routing
There’s a better, more efficient way to solve common service desk tickets — not just for IT, but for the entire organization. Service Desk offers customizable automation rules for priority and routing. Now, depending on the subject, requester, or category of the ticket, you can drop it right into the appropriate service agent’s queue, bypassing the general queue purgatory.
Roles and Permissions in the Service Desk
As your service management strategy expands, you’ll need a way to separate data, private information, and workloads between different service providers. How can you create an experience where HR sees a clean view of only their tasks, tickets, and approvals? How can you create access for your accounting team to have exclusivity to employees’ financial information?
Set Up Web Help Desk Permissions
In this video you will learn to administer permissions and rights for tech accounts in Web Help Desk.
Setting Up Web Help Desk Accounts
Watch this video and learn how to set up accounts in Web Help Desk and how to automatically monitor an email inbox for incoming requests.
SolarWinds Help Desk Essentials Pack
Want to learn how to launch a remote session directly within Web Help Desk?
SolarWinds Service Desk Discovery
Watch this demo to learn how SolarWinds Service Desk allows you to automatically discover and update asset data, then use it to improve service delivery.
SolarWinds Service Desk Integration with Microsoft Teams
Leverage the power, efficiency, and productivity gains through collaboration with the SolarWinds® Service Desk integration with Microsoft Teams. The Teams integration allows you to reach users where they are and will enable them to request, receive, and comment on any Service Desk ticket from Teams.
SolarWinds Service Desk
Watch an introduction to SolarWinds®️ Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution.