SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability 

Summary

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.

We recommend all Web Help Desk customers apply the patch, which is now available.

We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Affected Products

SolarWinds Web Help Desk 12.8.3 HF2 and all previous versions

Fixed Software Release

SolarWinds Web Help Desk 12.8.3 HF3

Acknowledgments

Guy Lederfein of Trend Micro