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Information and insights to help you get more from SolarWinds
SolarWinds Service Desk Customer Report
See how customers feel about the benefits of using SolarWinds Service Desk from improvement in time to resolution to building a better end-user experience.
What Is Knowledge Management in ITSM?
Understand what knowledge management is and how it can benefit your organization.
What is Workflow Automation?
Learn more about workflow automation, automated workflow software, and the benefits to organizations after implementing such solutions.
Smart City Technology Management
Smart cities are increasingly making cities more livable and more responsive to their citizens.
Should ITSM Teams Make the Jump from Cherwell to SolarWinds Service Desk?
With Cherwell EOL in 2026, IT teams have a chance to modernize. SolarWinds Service Desk delivers AI-powered automation, asset management, and seamless integrations, helping Cherwell users retain key capabilities while unlocking scalable, efficient, and modern IT workflows.
Streamlining Processes and Unifying Departments through ITSM
Samanage is now SolarWinds® Service Desk.
Using Machine Learning and Bots to Automate Service Delivery
Samanage is now SolarWinds® Service Desk.
Build an Application Integration into a Workflow
Service Desk integrations allow your service delivery processes and workflows to integrate directly with other technologies your organization uses. This can include data sharing or even creating specific tasks or action items on other applications.
Incidents vs. Service Requests
In this video, you’ll learn the difference, and you’ll see how to build automated workflows for service requests, cleaning up your ticket queues.