2024 IT Trends Report

AI: Friend or Foe?

Publish Date: 6/12/2024
Report

The SolarWinds 2024 IT Trends Report, AI: Friend or Foe?, explores how nearly 700 IT professionals view the evolving role of artificial intelligence in their organizations.

With 90% expressing a positive outlook, the findings highlight how AI, particularly AIOps, is transforming IT operations by

  • Enhancing efficiency
  • Automating tasks.
  • Improving productivity.

This optimism is tempered by concerns around data quality, security, and privacy. Respondents urge stronger governance, clearer regulations, and ongoing human oversight.

The report outlines how companies can responsibly implement AI by building ethical frameworks, ensuring data integrity, and treating AI as a powerful advisor, not a decision-maker.

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