Connection Reports for Remote Desktop
Use remote desktop reporting to improve desktop session insights
Get in-depth remote desktop reporting capabilities
SolarWinds® Dameware® Remote Everywhere (DRE) is designed to run reports to provide key insights into activity. DRE offers access to powerful reporting tools to help you more easily track team performance, session details, and more. Report types available in DRE include:
- Session History report
- Missed Session report
- Tech Performance report
- Sessions report
- Audit report
- Script Jobs history report
- Customer Survey report
- Deferred Support report
Real-time session monitoring through session reporting
DRE is built to support session reporting, which can enable you to track key historical metrics and real-time statistics related to remote desktop sessions. You can easily generate a Sessions report to display active sessions from online technicians, then use these session metrics to gain visibility into customer satisfaction.
You can use the reports to view specific real-time support session details, such as problem descriptions, notes and videos, chat transcripts, and a remote system overview more easily. You can also use DRE to generate Missed Session reports to better understand session requests that go unanswered.
View in-depth Session History reporting details
The Session History report in DRE is designed to list support sessions for technicians, while making it possible to sort through and discover the details you need. DRE enables you to choose from a list of filters, which are designed to help you sort through Session History report details and pull relevant information.
On a DRE Session History report, you can find specific details about each individual support session such as notes and videos, the chat transcription, a remote system overview, and the problem description. In addition to using the report to drill down into details, you can export the report data to .XLS to enable easier sharing.
Gain end-user feedback using Customer Survey reports
Technicians can gain valuable data using the Customer Survey report option within Dameware Remote Everywhere. These reports can give you insights into customizable surveys you can send to customers to fill out after a support session is completed.
You can also view and analyze multiple past Customer Survey reports for a broader understanding of technician success over time. Whether reporting on yesterday’s or last month’s remote support sessions, you can use DRE reporting to help make sure technicians are effective and customer satisfaction levels stay high.
Leverage real-time and historical technician performance reporting
DRE can enable you to create Tech Performance reports to provide insight into how individual technicians are performing, so you can ensure technicians are effectively solving end-user problems.
DRE Tech Performance reports are designed to show key indicators related to the performance of each technician. DRE lets you filter these results, meaning the Tech Performance report can reflect either real-time statistics or historical details for the last day, week, or month—whatever you need to get a full picture of technician performance. You can also choose to display the information in columns or a pie chart for an easy-to-use visual overview.
Optimize performance with a remote desktop reporting tool
Dameware Remote Everywhere
- Quickly filter remote monitoring data to report on the right information
- Create various reports to suit your specific needs and requirements
- Achieve real-time metric collection for more accurate remote desktop reports
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