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What is IT Risk Management?
IT risk management involves policies, procedures, and tools to identify and assess potential threats and vulnerabilities in IT infrastructure.
What Is IoT?
The network of smart devices embedded with sensors, software, or any other technology to exchange data over the internet.
What Is an IT Service Management (ITSM) Platform?
Learn about IT service management systems, including how modern ITSM platforms work and what features to look for to advance your service ticket support and delivery.
What is ITIL Service Catalog?
ITIL service catalog is a systemic record providing visibility into your organization's active IT services.
What is IT Service Management (ITSM)?
IT service management (ITSM) is the set of processes and activities involved in planning, designing, delivering, managing, and maintaining IT services. ITSM ensures the appropriate people, technology, and processes are in play to strategically optimize service delivery, improve business processes, and enhance user experiences.
What Is a Service Level Agreement (SLA) in ITSM?
Learn about SLAs, including different types, how to manage them, and why it’s important.
What Is a Knowledge Base?
Learn about knowledge bases, including how to build and maintain a knowledge base.
What Is Incident Management?
Incident management is a process within IT service management (ITSM) aimed at restoring normal operations as quickly as possible when disruptions occur.
What Is ITIL?
ITIL is a set of best practice guidelines focused on aligning the delivery of IT services with business goals.
What Is Secure Remote Access?
Discover what secure remote access is, key strategies, and more.