The Keys to Unlocking the Power of AI in the Service Desk

Today’s employee has an abundance of tools and technology available to equip them for success. Managing their needs, especially with technology, is an internal service provider’s primary goal. By creating an intuitive experience that connects employees with resources they might not even know they need, it will be hard for them to ever go back to the old way of dropping a request into an inbox. Artificial intelligence is another vehicle to help provide that experience. AI can streamline service management to help you achieve larger goals in business value and employee experience. There's a reason 82% of IT professionals feel that AI is either "highly important" or "mission critical" to their organizations. The perfect time to examine the role of smart technology in the service delivery processes is right now. This white paper covers four key elements at the heart of service delivery, and outlines how AI is either providing answers or providing shortcuts to answers. The result? A better experience for employees and a coordinated, seamless process for delivery by service providers.