IT service management software for better service delivery
Manage services, requests, assets, and workflows in one place.
Improve service delivery across the business
Automate routine work
Use workflow automation to route tickets, assign work, send notifications, manage approvals, and reduce manual handoffs across service delivery.
Centralize service operations
Bring incidents, service requests, assets, configuration items, knowledge, and service records into one service desk so teams have the context needed to act.
Support employee self-service
Give employees a service portal where they can search the knowledge base, browse the service catalog, submit requests, and track progress.
Manage service performance
Set SLAs for incidents, problem management, and service requests, monitor response and resolution targets, and identify work that may need attention.
Connect assets and services
Track assets and CIs alongside tickets, changes, and service records. Teams can use CMDB relationships to understand dependencies.
Standardize service delivery
Create repeatable processes for common requests, approvals, workflows, and tasks to provide a more consistent experience as service demand grows.
ITSM for the work that keeps business moving
SolarWinds Service Desk helps teams bring together workflows, ITSM tools, service data, and IT infrastructure context in one convenient platform.
Configurable for your service model
Configure your ITSM software for service workflows, request forms, approvals, assignments, and notifications to reflect how your teams work. Use no-code tools to adapt processes as services, teams, and business requirements change.
Manage services without added overhead
Give administrators a centralized place to manage the service desk, including workflows, service requests, change management, knowledge base, assets, and configuration data. Intuitive administration can help teams maintain and improve service operations without relying on extensive custom development.
Connect observability and ITSM
Connect operational data with service-management workflows to give IT teams more context during incident investigation and resolution. Linking alerts and infrastructure information to incidents can help teams prioritize work, coordinate response, and document remediation activity.
Built around evolving service needs
SolarWinds Service Desk supports IT teams as their service-management practices mature. Teams can start with core workflows such as incidents and service requests, then expand to knowledge, asset management, configuration management, automation, and enterprise service management.
SolarWinds adapts to the way you run your business. Endless possibilities.
End-to-end ITSM capabilities
Service management
Manage incidents, service requests, knowledge, problems, changes, and service-level targets from a centralized service desk. Use workflow automation to route work, apply approvals, and support consistent service delivery.
IT asset management and CMDB
Track hardware, software, contracts, purchase orders, and related IT assets in one place. Use asset discovery and configuration management to identify configuration items (CIs), map dependencies, and understand relationships across IT infrastructure.
AI and automation
Enterprise service management
Extend service management beyond IT with a shared service portal, service catalog, knowledge base, and workflow automation. Teams such as HR, facilities, and finance can standardize requests, track work, and offer employees a consistent self-service experience.
Service management
Everything you need to resolve incidents and provide services across the business, including incidents, services, knowledge, change, and service level management. Built with sophisticated automation and AI engines to keep everyone working.
Asset management and Configuration Management Database (CMDB)
Discover and manage all of your assets in a single place. For assets central to your infrastructure, turn them into CIs to map out dependencies and hierarchies, and visualize relationships between them.
Artificial intelligence (AI) and automation
The core of driving efficiency is our sophisticated automation engine and use of artificial intelligence to help both employees and IT agents get answers faster.
ESM for every team
ITSM isn’t just for IT teams anymore. Every department is a provider of services and a solver of problems, and they require the same ease-of-use and sophistication that IT has.
IT Service Management Products
A modern IT service management (ITSM) solution to eliminate barriers to employee support services.
- Incident management consolidates, manages, and prioritizes incoming tickets
- Service catalog standardizes service request and fulfillment processes
- Fully integrated IT asset management compiles hardware, software, POs, and more
Trusted by leading companies
