State of ITSM Report: Are You Keeping Pace?

Real-life data insights showing midmarket/SME trends in service desk software for ITSM

Publish Date: 11/12/2024
eBook

Efficiency in IT service desks goes beyond closing tickets quickly. At SolarWinds we believe it is about consistently delivering reliable service while managing resources effectively. But what truly drives faster resolution times? Is it the number of agents, the tools you use, AI - driven ITSM tools, or something more strategic?

This report explores the critical factors that influence ticket resolution times, drawing on a broad dataset that captures a wide range of service desk performance metrics.  The topics discussed include:

  • The Power of SLA Management in ITSM Efficiency
  • Smart ITSM Solutions to Drive Efficiency
  • Maximizing Efficiency Through Integrated ITSM Strategies

Download the report to discover the strategies that are making a tangible difference for organizations like yours.

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