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The article reports that Bharat Bedi (SolarWinds) forecasts that agentic AI will handle 68% of IT support tasks by 2028, shifting operations toward AI-driven observability and automation.

The article explores the confusion between APM and observability, clarifying overlaps and differences and explaining why they should be seen as complementary rather than competing approaches in IT monitoring.

Operational resilience means anticipating, mitigating, and adapting to disruptions through strong teams, streamlined processes, and effective tools to ensure continuity and agility.

Building trust and securing data are core to public sector digitalization. Transformation must balance innovation with accountability and protections.

Survey data from SolarWinds shows that many IT organizations believe they’re resilient, but their track record and metrics often suggest otherwise.