SolarWinds Recognized in The Forrester Wave^™: Enterprise Service Management Platforms, Q4 2025

AUSTIN, Texas — November 10, 2025 — SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today announced that it has been recognized in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025. SolarWinds^® Service Desk was evaluated among the 15 most significant providers and recognized for its strengths in “infrastructure monitoring, with real-time service disruption detection,” as well as “strong analytics and dashboards with 360-degree summary reports for service health.”

The Forrester Wave™ evaluation assesses the most significant enterprise service management (ESM) vendors across strategy, current offering, and customer feedback. In the report, Forrester notes that the ESM market is evolving rapidly, driven by the convergence of IT operations and service management and accelerated by the rise of agentic AI.

“Being included in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 reflects our continued investment in helping organizations connect service management, observability, and AI into a single unified experience,” said Lauren Okruch, Senior Manager, ITSM, SolarWinds. “SolarWinds Service Desk brings powerful automation and simplicity to teams managing services across IT, HR, Facilities, and beyond — enabling faster, smarter work with less friction.”

According to Forrester, SolarWinds Service Desk excels in “infrastructure monitoring, with real-time service disruption detection,” helping teams connect monitoring alerts directly to tickets. The report also notes “strong analytics and dashboards with 360-degree summary reports for service health,” giving teams the data to prove performance and reduce firefighting.

SolarWinds Service Desk continues to advance its AI and automation roadmap, introducing new AI-powered assistance and generative automation features that help teams accelerate incident resolution, streamline repetitive tasks, and improve employee experiences. Native integrations with SolarWinds Observability and SolarWinds Incident Response provide unified visibility across applications, networks, and infrastructure, bridging detection and resolution within a single platform.

“Our vision for ESM is to make service delivery seamless and intelligent across every department,” said Brian Goldfarb, Chief Marketing Officer, SolarWinds. “With SolarWinds Service Desk, AI becomes a trusted teammate — one that helps employees get work done faster, supports better decisions, and connects digital operations to business outcomes.”

The company’s inclusion in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 follows a series of enhancements across its IT Service Management (ITSM) portfolio, including expanded AI functionality, enhanced collaboration through Microsoft Teams and Slack, and deeper integration between SolarWinds Service Desk, SolarWinds Incident Response, and SolarWinds Observability.

For more information about SolarWinds and to view The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025, visit https://www.solarwinds.com/campaign/forrester-esm-wave-report.

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About SolarWinds  

SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

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