SolarWinds Launches AI Agent and Expands AI Capabilities to Advance Autonomous Operational Resilience
New agentic AI innovations help IT teams cut through complexity, respond faster, and shift from firefighting to innovation
AUSTIN, TEXAS – October 8, 2025 – SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today unveiled the SolarWinds® AI Agent along with a range of expanded AI features aimed at speeding up the transition to autonomous operational resilience.
Modern IT environments are increasingly distributed and fragile, with nearly half of IT leaders reporting unexpected outages despite rating their resilience highly in this year’s SolarWinds IT Trends Report. SolarWinds AI Agent is built to bridge this “resilience gap” by giving IT teams an intelligent, context-aware system that predicts issues, automates responses, and reduces the cognitive burden on practitioners.
Built on AI by Design principles and expanding the company’s well-known Secure by Design framework into the AI era, the new offerings deliver conversational, agentic AI to daily operations—enhancing detection, diagnostics, and remediation.
The SolarWinds AI Agent: A Digital Team Member for IT Ops
The AI Agent will function as a reliable teammate in observability, incident response, and service management, enabling IT professionals to:
- Resolve incidents faster. Automatically summarize outages, gather diagnostics, identify probable root causes, and suggest remediation steps.
- Use natural language. Ask questions about system health, compare metrics, get recommendations, and launch multi-step workflows—all with plain-language commands.
- Simplify observability management. Configure and manage SolarWinds Observability directly through the agentic interface.
“The SolarWinds AI Agent is more than a feature—it’s a foundation for a new way of working,” said Krishna Sai, Chief Technology Officer, SolarWinds. “By embedding intelligent, context-aware AI into IT workflows, we’re helping teams move beyond reactive firefighting to proactive innovation.”
Expanded AI Capabilities Available Now
Alongside the AI Agent, SolarWinds introduced new AI-powered features that deliver immediate impact:
- Root Cause Assist (Generally Available): Cuts troubleshooting time by generating clear root-cause analyses based on alerts and anomalies.
- Dynamic Threshold Enhancements (Available Now): Extends automated thresholding to additional metrics, decreasing noise and false positives.
- AI Query Assist (Tech Preview): Enhances database performance by analyzing query patterns and proposing faster, more efficient rewrites.
Coming in 2026
Looking ahead, more features are scheduled for 2026, such as incident correlation, automated runbook execution, and knowledge base creation to further improve autonomous resilience.
- SolarWinds AI Incident Correlation for Service Desk will automatically identify groups of related incidents and recommend opening a problem management workflow to address the root cause.
- SolarWinds AI Knowledge Base Generation for Service Desk will utilize GenAI to produce new knowledge base articles based on the most common solved incidents, expanding the customer’s centralized knowledge repository and offering more self-service options for employees.
- Automated Runbook Execution will allow teams to automatically execute predefined standard operating procedure steps as part of first-touch response, diagnostics gathering, or suggested fixes before a human intervenes.
“For the past year, we’ve focused on operational resilience—the ability to protect, maintain, and quickly recover systems even during disruptions,” said Sudhakar Ramakrishna, President and CEO, SolarWinds. “With the AI Agent and expanded capabilities, we’re taking the next step: helping customers achieve autonomous operational resilience, where IT runs smarter, faster, and more securely with minimal manual intervention.”
“Every IT leader is under pressure to do more with less, but outages and complexity continue to slow teams down,” Ramakrishna continued. “With the SolarWinds AI Agent, we are reducing the mean time to detect and resolve issues by putting automation, observability, visualization, and remediation into a single, intelligent cycle. The result is stronger resilience, greater productivity, and more time for teams to focus on innovation.”
Availability
The SolarWinds AI Agent enters Tech Preview today in SolarWinds Observability SaaS, and broader availability across the SolarWinds portfolio is planned for 2026.
For more information, visit www.solarwinds.com
SolarWinds Day
SolarWinds Day provides a front-row seat to the future of IT operations, powered by AI, automation, and full-stack observability. Join SolarWinds for the keynote announcements of these latest innovations, and stay for the THWACKcamp sessions, where customers and experts get technical about optimizing systems, resolving tickets, managing databases, and responding to critical issues in your hybrid environments. Learn more and register at events.solarwinds.com/the-future-of-it-arrives.
- Americas: Wednesday, October 8 – 10:00 a.m. - 1:00 p.m. CT
- EMEA: Thursday, October 9 – 11:00 a.m. - 2:00 p.m. GMT
- APJ: Thursday, October 9 – 11:00 a.m. - 2:00 p.m. SGT
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About SolarWinds
SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.
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