Customer Newsletter

Our latest customer newsletter is brimming with exciting news, exclusive events, and the insights you need to stay ahead of the curve in IT. Dive in!

Celebrating IT Pros

September is a special month at SolarWinds, when we take a whole day to say a big Thank You to the heroes that keep the wheels turning every day: IT Pros. These are the people adapting to increasing complexities, reduced budgets, shrinking headcounts, the ever-changing landscape of IT, and more in the day-to-day operations that keep our companies moving forward. From helpdesk technicians to cloud architects and everything in between, they’re the people who continue driving us toward our shared goals. In this month’s newsletter, we take a look back at some IT Pro highlights throughout the years, we delve into some Service Desk definitions, and Jeff Stewart invites us to expand our view of observability.

IT Pro Day 2024

SolarWinds proudly established IT Pro Day in 2015 to show some much-needed recognition to the IT Pros who keep everything running. IT is often a thankless job, but we can (and should!) recognize each other,SolarWinds Evangelist Chrystal Taylor says a big thank you to IT Pros everywhere, and—this highlights video—takes us down memory lane.

September Customer Newsletter

Help Desk vs. Service Desk

In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.

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Expand Your View of Observability

Observability is a buzzword that has gained a lot of traction in the IT industry lately. But what does it really mean, and how does it relate to the challenges that modern IT organizations face?

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