Smarter Infrastructure. Stronger Outcomes.

The race for operational resilience is on. Most public sector leaders are embracing AI to enhance compliance and boost public trust. The key? Continuity across critical services.

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The key to public sector resilience

Without next-gen observability, organizations risk antiquated operational practices, longer downtime, and looming security threats. For entities like hospitals and police, embracing AI is a matter of public safety. See how agencies decided between SaaS and self-hosted computing deployments.

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Efficiency through innovation

From smarter monitoring to faster incident response, 67% of EMEA governments are investing in AI and GenAI to drive mission-related and IT operational efficiencies. The aim is to accelerate digital transformation and enable teams to focus on modernizing systems.

Driving efficiency, powering resilience

Over 65% of EMEA governments want tangible ROI from their AI investments in two years. Integrated observability with pre-integrated AIOps and incident response is essential to navigating complex IT and regulatory environments—boosting resilience and improving public services.

From pilot projects to predictive operations

More than 80% are exploring or piloting AI agents, signaling a move toward solutions with AI built in from the start. Technology leaders expect AIOps to improve system visibility and reduce alert overload with smarter notifications. Meanwhile, predictive analytics promises to help teams address issues earlier.

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Read the IDC Report Today

Discover how governments are using AI and next-gen observability to enhance public services, improve compliance, and ensure operational continuity.