Why SolarWinds for IT Help Desk Management?

Centralized help
desk management

Streamline and automate IT service management—from
ticket creation to resolution.

Remote IT administration
and troubleshooting

Eliminate the need to physically visit end-users
for desktop support. Do IT remotely!

 

Anywhere, anytime
customer support

Provide instant remote support to end-users
located both inside and outside the network.

Web Help Desk

Affordable IT help desk to improve agent productivity and customer satisfaction

  • Centralize and automate help desk ticketing for IT technicians and end-users
  • Simplify IT asset management with built-in asset discovery, tracking, and reporting
  • Promote end-user self-service with a built-in knowledge base
Starts at $695 Learn more

DameWare Remote Support

Collection of sysadmin tools for remote IT administration

  • Reduce time-to-resolution of support tickets with built-in system tools
  • Use built-in remote control to access and troubleshoot multiple remote machines at the same time
  • Remotely manage Windows® machines and Active Directory® environments
Starts at $365 Learn more

Help Desk Essentials

2-in-1 combination of IT help desk and remote support software

  • Launch remote sessions from help desk tickets with a single click
  • Manage and resolve help desk tickets faster
  • Reduce operational costs and improve service delivery
Learn more

DameWare Mini Remote Control

Accelerate systems troubleshooting with remote control

  • Instant remote connectivity to Windows®, Mac OS® X, and Linux® systems
  • Built-in remote session chat, screenshot capture, and file transfer capabilities
  • Provide remote support to out-of-band computers in sleeping, powered off, and crashed states
Starts at $259 Learn more

Mobile Admin

IT infrastructure management and support from mobile devices

  • Provide 24x7 support from mobile devices, and resolve IT issues on-the-fly
  • Monitor IT infrastructure, including AD®, Exchange, IIS, SQL Server®, VMware®, and SolarWinds® Orion®
  • Supported on Android™, Apple® iOS®, and Blackberry® devices
Starts at $695 Learn more

Other IT Support and Administration Software

Patch Manager

Serv-U Managed File Transfer Server

Serv-U FTP Server

Kiwi Syslog Server

Kiwi CatTools

Free IT Admin Tools

Admin Bundle for Active Directory

Permissions Analyzer for Active Directory

DameWare SSH Client for Windows

FTP Voyager FTP Client for Windows

Event Log Forwarder for Windows

Are you having IT support and help desk challenges?

Talk to our product experts to find the right solution for your IT needs.

Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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