Help Desk Ticketing System

Web Help Desk 제품으로
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Web Help Desk centralizes and automates ticketing management tasks and improves customer support

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  1. Automated ticketing management

    Automate ticket assignment, routing, and escalation to the right technician at the right time.

  2. Simplified incident and problem management

    Link associated issues in parent-child relationships for improved ticket organization, tracking, and reference.

  3. Built-in reporting and performance monitoring

    Comprehensive reporting engine helps measure key performance metrics and customer satisfaction factors at a glance.

  4. Integration with SolarWinds performance monitoring tools

    Built-in integration with SolarWinds tools helps you directly convert network and server node failures into tickets.

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1 Automated ticketing management

1 Automated ticketing management

Web Help Desk allows you to automate key help desk ticketing management tasks, including ticket assignment, routing, and escalation. It helps you save time and manual efforts, and improves your help desk productivity. Web Help Desk enables you to:


  • Automatically convert email requests into help desk tickets.
  • Create rules for ticket routing and manage tasks between multiple departments.
  • Associate problem tickets with IT assets and track the history of asset service requests and complaints.
  • Send email and SMS text message alerts when tickets are unattended or unassigned.
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2 Built-in reporting and performance monitoring

2 Built-in reporting and performance monitoring

Web Help Desk offers a built-in comprehensive reporting engine to generate charts and reports for your various performance measurement needs.

  • At a supervisor/lead technician/help desk manager level, you can generate reports on technician performance and customer satisfaction indicators
  • At a technician/help desk staff level, you can generate reports on ticket status, alerts, and issue resolutions
  • You can also create custom reports based on your organization's specific requirements
  • Scheduling automatic delivery of reports via email is an added advantage
무료 체험판 다운로드 무료 체험판 시작 14일 동안 모든 기능 사용 가능
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3 Integration with SolarWinds Performance Monitoring tools

3 Integration with SolarWinds Performance Monitoring tools

Web Help Desk directly integrates with SolarWinds’ network management and server monitoring tools, enabling you to automatically convert network and server node failure, device/interface performance and configuration issues, and critical application faults directly into help desk tickets. With Web Help Desk, you can:

  • Convert node performance issues in SolarWinds® Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager into service tickets
  • Simplify network trouble ticket resolution by receiving network and server node alerts
무료 체험판 다운로드 무료 체험판 시작 14일 동안 모든 기능 사용 가능
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"We are more than satisfied with our decision to purchase Web Help Desk. It has every feature that we require in our particular environment. It is simple to use, fully customizable, and integrates with several other SolarWinds products."
Matthew Kaczmarski
IT Manager
Carmike Cinemas, Inc

Automated Help Desk IT Ticketing System

Web Help Desk

  • Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

  • Don’t waste time responding to repetitive, run-of-the-mill questions.

  • Breaching your SLA could spell disaster for your business.

시작가 $700 No monthly fees, support unlimited end-users
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