For many organizations, the help desk is quietly one of the most critical applications in the environment. It touches user access, asset data, workflows, approvals, and often remote support. Yet…
Why Web Help Desk 2026.2 Matters for Your Security and Operations Roadmap
Working Smarter in SolarWinds Web Help Desk: What the New Experience Changes for Your Day
SolarWinds® Web Help Desk (WHD™) has always been the place where you live your workday—queue open, coffee nearby, and a constant stream of tickets competing for attention. With the latest Web…
The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs
In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…
Your New ITSM Playbook: A Practical Path to Maturity
Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…
Inside the Conversation: What We’re Hearing at SolarWinds World Tour
Our 2026 World Tour is well underway, and I’ve had the opportunity to attend events in London, Phoenix, and Atlanta to spend time with customers, partners, and peers who are navigating this dramatic moment in IT. My…
Eliminate Guesswork in MySQL Tuning with DPA Table Tuning Advisor
In this article, Owen Murphy explains how Table Tuning Advisor in SolarWinds™ Database Performance Analyzer helps reduce guesswork in MySQL tuning.
Open Source LLMs vs Open Weight LLMs vs Proprietary LLMs
If you’re anything like me, you’ve heard of Meta. You’re also at least vaguely aware of Meta’s Frontier LLM called “” “Llama” which Meta markets as “open source” but for…
LLMs and AI Chatbots and Agentic Agents (Oh my!)
Hi there, this is the first of a few posts trying to help folks who are trying to understand a little more about AI so that some of the jargon…
The High-Performance DBA: Total Recall, Part 2: SQL Server Memory Issues
This is the second of two connected posts on SQL Server memory. In Part 1, we looked at how SQL Server uses memory, why “SQL Server takes care of that” stops being enough, and which configuration habits make life easier.
In this post, Kevin Kline focuses on how SQL Server memory issues arise from plan cache bloat, poor queries, and bad memory grants, plus how DBAs troubleshoot them.
AI Word of the Day: Confabulation — SolarWinds TechPod 109
Sean Sebring and Chrystal Taylor chat with Josh Stageberg, SolarWinds GVP of Product Management, about the future of Agentic AI. RELATED LINKS: SolarWinds World Tour SolarWinds Day: Autonomous Operational Resilience…