When you shortlist an IT service management (ITSM) solution or tool, one of the first questions from your architects, security reviewers, and procurement team is predictable: “Will this work in our environment without…
SolarWinds Service Desk System Requirements and Compatibility Matrix
SQLPerformance 2.0: The Next Chapter
SQLPerformance is back. This piece explores why the site still matters, what changed during the transition from SentryOne to SolarWinds, and how the site fits into today’s broader database community.
It also looks at the role SQLPerformance can continue to play as database teams face more complexity, more observability demands, and more pressure to move from reactive work to faster, better-informed decisions.
How to Build Autonomous Operational Resilience in IT
Modern IT teams are being asked to do two hard things at once: keep services up and keep moving forward. They need better uptime, better visibility, and faster incident response,…
Oops! All Robots — SolarWinds TechPod 110
Chrystal Taylor and Sean Sebring explore the fascinating world of robotics, from consumer devices to advanced medical robots, and discuss the future of humanoid and non-humanoid robots in our lives.…
How to Choose an ITSM Tool: What IT Teams Actually Need in 2026
If you are evaluating IT service management (ITSM) tools or platforms in 2026, you are not short on choices. Enterprise suites, no‑code tools, AI‑first newcomers, and focused help desk products all promise faster…
SolarWinds Database Portfolio Product Update – May 2026
In this post, Eoin Keenan breaks down the SolarWinds Database Portfolio May 2026 Product Update and explains what the latest product release means for database teams.
Why Web Help Desk 2026.2 Matters for Your Security and Operations Roadmap
For many organizations, the help desk is quietly one of the most critical applications in the environment. It touches user access, asset data, workflows, approvals, and often remote support. Yet…
Working Smarter in SolarWinds Web Help Desk: What the New Experience Changes for Your Day
SolarWinds® Web Help Desk (WHD™) has always been the place where you live your workday—queue open, coffee nearby, and a constant stream of tickets competing for attention. With the latest Web…
The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs
In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…
Your New ITSM Playbook: A Practical Path to Maturity
Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…