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Improving customer satisfaction and growing revenue doesn’t always start with a new feature or service; it often starts with understanding how users experience what you already have.

Today’s applications are complex, distributed systems designed to deliver seamless user experiences. But when performance issues strike—like slow page loads, mysterious errors, or unexpected downtime—teams need visibility to pinpoint and fix these urgent problems.

We are thrilled to announce a transformative update to SolarWinds^® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation.

So, you’ve identified a use case and introduced an agentic AI system into your environment. But once the system has been implemented, how do you know it’s delivering value?

This series aims to break down the technical terms into an understandable format. If you missed the first entry in this series, check out What Even Is… The Cloud? This time, we’re going to dive into Observability.

Adoption isn’t just about buying a tool and turning it on. It requires clarity of purpose, careful cost management, and a realistic view of how new systems will interact with legacy infrastructure.

In a previous post, we explored the vibrant communities supporting the open-source software (OSS) movement globally. What draws me to the world of OSS is that it’s driven by a sense of community and volunteerism, both values that resonate deeply with me.

If you’ve been running log management open-source for a while, you know how it is—popular stacks such as ELK, Grafana Loki, or Graylog give you the power and control you’re looking for, along with a generous side order of cluster babysitting and painful upgrades. Open-source log management can feel amazing right up until your storage costs explode, queries crawl, or the one person who really understands your setup hands in their notice.

When it comes to understanding application performance, most teams start with Application Performance Monitoring (APM), and for good reason. APM is essential for tracking the technical health of your applications: it monitors service availability, response times, and error rates, and helps teams dig deep into backend systems to understand what’s going on.

For SolarWinds, AI is about more than innovation for its own sake. It’s about empowering partners and customers to navigate complexity and reduce operational strain. We believe that every IT professional should be able to spend less time firefighting and more time driving strategy. Partners play a central role in making this possible, helping guide adoption, strategy, and transformation.