Integrating monitoring alerts with your service desk is essential for minimizing downtime and enhancing productivity. By automating the creation of service desk tickets in response to specific monitoring events, IT teams can proactively address issues, streamline resolutions, and keep stakeholders informed. This synergy between IT operations management (ITOM) and IT service management (ITSM) saves time and reduces costs, ensuring a seamless workflow across the organization.​

Cost is often one of the biggest concerns when considering IT service management (ITSM) solutions. For those using on-premises software with a perpetual licensing model, shifting to a subscription-based software as a service (SaaS) solution like our SolarWinds® Service Desk product, might seem like a price increase at first glance. However, software cost alone doesn’t tell the whole story.