We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation.
Sean Sebring
Sean Sebring
The Latest Posts Featuring Sean Sebring
IT Leadership Best Practices: Why People Matter More Than Tools — SolarWinds TechPod 106
IT leadership isn’t about tools — it’s about people. In this episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring sit down with Jon Collins, Field CTO & VP…
The Next Evolution of SolarWinds Web Help Desk: Modern, Fast, and Future-Ready
IT Trends and Predictions for 2026 — SolarWinds TechPod 105
SolarWinds TechPod returns with its annual IT trends and predictions episode — and 2026 is all about Agentic AI. In this episode of SolarWinds TechPod, hosts Sean Sebring and Chrystal…
Holiday Tech Survival Kit — SolarWinds TechPod 104
In this special holiday episode of SolarWinds TechPod, hosts Sean Sebring and Chrystal Taylor are joined by Movies & Mainframes host Andy Garibay to unpack the perfect Holiday Tech Survival…
AFK: The Only Status You Need When AFW — SolarWinds TechPod 103
What does real work-life balance look like in tech? In this honest and funny conversation, Sean Sebring and Chrystal Taylor share personal stories from their sabbaticals, burnout moments, and how…
SolarWinds Reveals Next-Gen AI — SolarWinds TechPod 102 Bonus Episode
In this special mini episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring sit down again with Matai Wilson to unpack the latest AI innovations announced during SolarWinds Day. Discover…
AI Isn’t What You Think — SolarWinds TechPod 102
Matai Wilson, Senior Director for Product Management at SolarWinds, joins TechPod to explore the evolving landscape of AI technology. They discuss common misconceptions about AI, its evolution from machine learning…
Inside a Cybersecurity War Room — SolarWinds TechPod 101
It’s CSOC o’clock! In this episode, we dive into the high-stakes world of cyber defense with the manager of cybersecurity operations at a critical infrastructure organization. From ransomware threats and…
Brainstorms, Banter, and Bloopers — SolarWinds TechPod 100
It’s the 100th episode of SolarWinds TechPod! Join hosts Chrystal Taylor and Sean Sebring as they celebrate this milestone by going behind the scenes of the podcast. From the infamous…
4 Monitoring Alerts to Automate Service Desk Tickets and Reduce Downtime
Integrating monitoring alerts with your service desk is essential for minimizing downtime and enhancing productivity. By automating the creation of service desk tickets in response to specific monitoring events, IT teams can proactively address issues, streamline resolutions, and keep stakeholders informed. This synergy between IT operations management (ITOM) and IT service management (ITSM) saves time and reduces costs, ensuring a seamless workflow across the organization.
The Mindset Shift: IT Operations to Security — SolarWinds TechPod 099
In this episode, hosts Sean Sebring and Chrystal Taylor engage with actual rock star Chris Greer, a Security Engineering Manager at SolarWinds, to explore the multifaceted world of cybersecurity. Chris…