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Sean Sebring

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Sean Sebring

Some people call him Mr. ITIL - actually, nobody calls him that - But everyone who works with Sean knows how crazy he is about ITIL and the wonderful world of IT service management best practices!

With a background in IT support, project management, and process improvement, Sean's passions are observing, dissecting, building, and growing the service management processes and practices of anyone who will lend him their ear.

The Latest Posts Featuring Sean Sebring

IT Trends and Predictions for 2024 — SolarWinds TechPod 082
January 9, 2024
Podcast TechPod
I wonder what’s next? Sean Sebring and Chrystal Taylor discuss the tech trends and predictions published by Gartner, Forrester, and VMblog, with Global Tech Evangelist for Observability Sascha Giese. Can…
Applying the 7 Guiding Principles of ITIL 4 to the Service Desk
January 3, 2024
IT Service Management
You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some…
Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk
December 21, 2023
IT Service Management
Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…
A Very Merry TechPod — SolarWinds TechPod 081
December 12, 2023
Podcast TechPod
The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…
IT’s Event Season — SolarWinds TechPod 080
November 14, 2023
Podcast TechPod
If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of…
ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business
November 2, 2023
IT Service Management
Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…
Exploring the Summer of Zero-Days — SolarWinds TechPod 079
October 9, 2023
Podcast TechPod
Join host Sean Sebring as he talks to SolarWinds CISO Tim Brown about the 2023 threat landscape after an unprecedented number of cyberattacks. You’re going to want to buckle up,…
Understanding Enterprise Service Management and the Benefits for Your Business
According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two…
Howdy, Partner! — SolarWinds TechPod 078
September 7, 2023
Podcast TechPod
Going it alone is ok sometimes, but having a partner with skills and experience will make any rodeo better and more efficient. Aldo Masoni, Observability Practice Lead with longtime SolarWinds…
The Future of AIOps — SolarWinds TechPod 077
August 8, 2023
Podcast TechPod
Do you ever get the feeling that your computer has gained self-awareness and is trying to take over the world? AIOps expert Aswin Kumar joins hosts Ashley and Sean to…