You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some…
Sean Sebring
Sean Sebring
The Latest Posts Featuring Sean Sebring
Applying the 7 Guiding Principles of ITIL 4 to the Service Desk
Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk
Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…
A Very Merry TechPod — SolarWinds TechPod 081
The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…
IT’s Event Season — SolarWinds TechPod 080
If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of…
ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business
Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…
Exploring the Summer of Zero-Days — SolarWinds TechPod 079
Join host Sean Sebring as he talks to SolarWinds CISO Tim Brown about the 2023 threat landscape after an unprecedented number of cyberattacks. You’re going to want to buckle up,…
Understanding Enterprise Service Management and the Benefits for Your Business
According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two…
Howdy, Partner! — SolarWinds TechPod 078
Going it alone is ok sometimes, but having a partner with skills and experience will make any rodeo better and more efficient. Aldo Masoni, Observability Practice Lead with longtime SolarWinds…
The Future of AIOps — SolarWinds TechPod 077
Do you ever get the feeling that your computer has gained self-awareness and is trying to take over the world? AIOps expert Aswin Kumar joins hosts Ashley and Sean to…
Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business
Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not…