Federal AI readiness is becoming more urgent as federal and defense agencies adopt AI faster than they can update the systems, policies, and oversight practices around it.
Federal Agencies are Deploying AI, But Can’t Track Its Behavior
Enterprise Service Management Is for More Than IT: HR, Facilities, and Finance Use Cases
Many organizations that adopt enterprise service management don’t set out to build one. It starts as an IT service desk, and only later does someone in HR or Facilities ask why their department doesn’t have anything like it. That question is usually the clearest sign the platform is ready to expand.
September 15 SolarWinds Service Desk Release
We are excited to announce our latest updates for SolarWinds Service Desk.
In this release, we’re giving teams more flexibility in how they configure integrations, connect Service Desk to Microsoft Teams, and tailor index views to the work that matters most. It also adds clearer controls and visibility across the asset checkout lifecycle, from availability and overdue tracking to checkout history and notifications.
Red Cards, Comeback Wins, and the Unsung Defense Keeping Modern Business Online
For IT Pro Day 2026, SolarWinds surveyed the global THWACK® community and discovered our IT professionals and sports pros aren’t all that different. Cut through the tech jargon and it’s…
SAP HANA Architecture Explained: Components, Benefits, and Tradeoffs
SAP HANA performance comes from deliberate architectural choices. It keeps active data in memory, relies heavily on columnar storage, and supports transactional and analytical workloads on the same platform.
Understanding those choices helps explain why SAP HANA can be fast, why sizing and query design matter, and why architecture-aware monitoring is important in production.
5 Valuable Findings From the 2026 State of ITSM Report for Service Desk Leaders
“We’re at an inflection point in IT service management. AI adoption is no longer the hard part – the hard part is building the organizational discipline to make AI deliver. The teams that get this right aren’t just running a faster service desk; they’re running a fundamentally different operation. At SolarWinds, our job is to make that transition as straightforward as possible – giving customers the platform, the data foundation and the governance they need to move from AI activity to real AI payoff.”
-Brad McGinity, GM of ITSM, SolarWinds
An Exciting New Range Of Database Webinars
We hope you enjoy our special September webinar lineup: five live conversations designed for DBAs, SAP Basis teams, application owners, and the GSIs who support them all. Every session runs twice so time zones aren’t a barrier, and every one is recorded, so a missed session doesn’t mean a missed slot.
Spread the word!
2026 State of ITSM: What 800+ IT Professionals Say About AI, Automation, and the Year Ahead
“AI is not a set-it-and-forget-it capability. It needs ownership, current knowledge, reliable data, and human judgment in the places where it matters most. Service desks that plan for that work are in a better position to get lasting value from AI.”
—Jasmine Park, Staff PMM, ITSM, SolarWinds
Closing the Observability Gap: Connecting Application Traces to Database Execution Plans
In this blog, Owen Murphy explores how to investigate application slowdowns by connecting distributed traces to database queries. When an application slows down, the first alert is only the beginning of the investigation. The real challenge is determining whether the delay comes from the application, infrastructure, network, or database—and finding the evidence to prove it.
Distributed tracing can show where a request spends its time, while database observability reveals what is happening inside the query itself. Together, they help teams connect application latency to database behavior and move from a vague performance symptom to a focused root-cause investigation.
IT Staffing for Schools and Districts: Ratios, Tools, and What Works at Scale
There’s no single “right” ratio for how many IT technicians a school district needs, and any source claiming otherwise is oversimplifying a genuinely complicated question. The more useful approach is to understand how staffing ratios…