/ Lauren Okruch

Lauren Okruch

Lauren Okruch
Lauren Okruch

Lauren Okruch

Lauren is a passionate Product Marketing Manager at SolarWinds, specializing in IT Service Management (ITSM). With a deep appreciation for the balance between structure and simplicity, Lauren focuses on creating solutions that reduce friction and improve efficiency. As an American living abroad, she brings a global perspective to her work and enjoys exploring the intersection of technology and human-centered resolutions.

The Latest Posts Featuring Lauren Okruch

How To Handle Customer Complaints: ITSM Best Practices

We’ll look at ways to turn frustration into trust through effective complaint handling.

June 20, 2025
IT Service Management
How To Handle Customer Complaints: ITSM Best Practices
Two people looking at a computer screen solving customer issues
Is Your Service Desk Too Complicated to Use?
May 22, 2025
IT Service Management

When employees run into IT issues, do they reach out to your service desk—or do they look for workarounds? If they’re avoiding IT support in favor of asking a tech-savvy coworker, it’s a red flag that your service desk may be too complicated or ineffective for their needs.