This is the second post in our Cyber Resilience in Service Management series. We’re exploring how ITSM practices help teams coordinate security-related work. In this post, we’ll examine the asset, ownership, and dependency data that makes a CMDB useful for cybersecurity decisions.
What Makes a CMDB Useful for Cybersecurity? Hint: It’s Not Just an Inventory
The Last Mile of Vulnerability Management: Why Remediation Breaks Down After the Scan
This is the first post in our Cyber Resilience in Service Management series. We’re exploring how ITSM practices help teams coordinate security-related work—from asset ownership and vulnerability remediation to change management and service recovery. We’ll start with what happens after a vulnerability scan, when teams need to turn a finding into a verified fix.
September 15 SolarWinds Service Desk Release
We are excited to announce our latest updates for SolarWinds Service Desk.
In this release, we’re giving teams more flexibility in how they configure integrations, connect Service Desk to Microsoft Teams, and tailor index views to the work that matters most. It also adds clearer controls and visibility across the asset checkout lifecycle, from availability and overdue tracking to checkout history and notifications.
2026 State of ITSM: What 800+ IT Professionals Say About AI, Automation, and the Year Ahead
“AI is not a set-it-and-forget-it capability. It needs ownership, current knowledge, reliable data, and human judgment in the places where it matters most. Service desks that plan for that work are in a better position to get lasting value from AI.”
—Jasmine Park, Staff PMM, ITSM, SolarWinds
SolarWinds Service Desk System Requirements and Compatibility Matrix
When you shortlist an IT service management (ITSM) solution or tool, one of the first questions from your architects, security reviewers, and procurement team is predictable: “Will this work in our environment without…
How to Choose an ITSM Tool: What IT Teams Actually Need in 2026
If you are evaluating IT service management (ITSM) tools or platforms in 2026, you are not short on choices. Enterprise suites, no‑code tools, AI‑first newcomers, and focused help desk products all promise faster…
The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs
In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…
Your New ITSM Playbook: A Practical Path to Maturity
Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…
Building Service Strength With a Unified ITSM Solution
Updated June 8, 2026 Heading to the gym, you have access to so many amenities in one place: cardio equipment, private studios, a pool, a free‑weight area, a basketball court.…
Beyond IT: Expanding the Service Desk’s Footprint (Updated 2026)
Updated June 5, 2026 IT service management (ITSM) strategies and platforms naturally focus on IT—it is right there in the name. And the ITSM platform often serves as the bridge between…