SolarWinds Service Desk

We are excited to announce our latest updates for SolarWinds Service Desk.

In this release, we’re giving teams more flexibility in how they configure integrations, connect Service Desk to Microsoft Teams, and tailor index views to the work that matters most. It also adds clearer controls and visibility across the asset checkout lifecycle, from availability and overdue tracking to checkout history and notifications.

“AI is not a set-it-and-forget-it capability. It needs ownership, current knowledge, reliable data, and human judgment in the places where it matters most. Service desks that plan for that work are in a better position to get lasting value from AI.”
—Jasmine Park, Staff PMM, ITSM, SolarWinds

When you shortlist an IT service management (ITSM) solution or tool, one of the first questions from your architects, security reviewers, and procurement team is predictable: “Will this work in our environment without…

If you are evaluating IT service management (ITSM) tools or platforms in 2026, you are not short on choices. Enterprise suites, no‑code tools, AI‑first newcomers, and focused help desk products all promise faster…

In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…

Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…

Updated June 8, 2026 Heading to the gym, you have access to so many amenities in one place: cardio equipment, private studios, a pool, a free‑weight area, a basketball court.…

Updated June 5, 2026 IT service management (ITSM) strategies and platforms naturally focus on IT—it is right there in the name. And the ITSM platform often serves as the bridge between…

You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and…