With the state of the world today, healthcare facilities of all kinds and sizes are operating under a state of distress. Employees are working on the frontlines, while also having…
Beyond the EHR: 3 Other Places Healthcare Organizations Need to Watch to Ensure HIPAA Compliance
Here’s to the IT Pro!
The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity.…
Service Level Management: Tying it Together With SLAs, SLOs, and XLAs
Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding…
Schrems II: Invalidating the EU-US Privacy Shield Framework
Legal disclaimer: I am not a lawyer and the content in this article does not constitute legal advice. Consult your legal department to determine the steps your organization should take…
Protecting Patient Data Through Strict Access Rights Management
The healthcare ecosystem is complex, and the diversity of the different departments and devices results in a multifaceted IT infrastructure that can be hard to manage. With increasing digitalization, healthcare…
2020: The Year IT Pros Were Built For
The theme for IT Pro Day 2020 is “You Were Built for This” and, while we knew it could be relevant in almost any minute of any day of any…
Accidental Cloud Administrator
Accidental DBA is a term most IT pros are familiar with, and traditionally it describes an “on-top task” for the SysAdmin. It was followed by the “involuntary security admin,” a…
7 Considerations for Campus IT During the ’20-’21 School Year
When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that…
Premier Support from SentryOne
SentryOne technical support has been something special since inception. Most support cases are straightforward with a quick turnaround. The other 20% of support cases require more attention. It is refreshing…
Mutual Respect in a Service-Oriented World
Think back to the last time you were in a restaurant and witnessed a patron treating a server rudely. Perhaps they yelled out, snapped their fingers, or loudly complained. You…