Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…
Jessicah Raynor
Jessicah Raynor
The Latest Posts Featuring Jessicah Raynor
Inside the Black Box: Bridging the Database Observability Gap
Over the past 15 years, Agile and DevOps have accelerated software delivery, enabling faster releases and greater reliability. Yet the database layer often remains a blind spot. This article by Kevin Kline explores why closing the observability gap is essential for performance, efficiency, and resilience.
10 Automated Service Desk Workflows We’re Thankful for in 2020
What Is an IT Service Desk?
Let’s say you’re shopping in a retail store. You have everything on your shopping list except for one item. You’ve browsed through each of the aisles (twice), and you still…
What Is IT Asset Management?
Depending on the business, there’s a myriad of IT assets to keep track of and doing it manually can be taxing. An IT asset management system allows IT pros to…
5 Service Desk Tickets Sure to Keep You Awake at Night
It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness…
6 Questions to Jumpstart Your IT Asset Management Strategy
IT asset management (ITAM) is a hot topic of 2020. Like almost everything else, managing lifecycle costs and minimizing risks has been a bit more complicated in recent months given…
IT Pros on the Future of Automation and AI in ITSM
Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations.…
How Digital Transformation Has Evolved Through COVID-19
There’s no debating the value of digital transformation when it comes to optimal business performance, but for many IT leaders, some digital initiatives are pushed to the backburner due to…
Panel: The Future of IT Service Management
IT service management (ITSM) has evolved into a much broader discipline than just delivering IT services to the business. It’s grown beyond the IT department and become an integral part…
Communication Lessons Learned by IT Pros During COVID-19
We all know how important communication is. For it to be effective, it depends on factors including its presentation, the tone, details of the message, and even non-verbal cues like…
Q&A: Top Soft Skills IT Service Desk Pros Should Have
A service desk professional is usually required to have a significant amount of knowledge about the IT industry, strong technical skills, and a wide range of experiences that demonstrate those…