Change isn’t without its detractors in terms of people and systems. A misstep in expanding application performance monitoring (APM) across full-stack application monitoring can result in the degradation of availability…
Tips for Success When Implementing Your Transformation Initiative
Knowledge Management: An ITSM Lifeline to Connect Remote Employees
Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge.…
Beyond SLAs: Getting to the Core of Service Delivery With XLAs
As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes actually…
Celebrating IT Pro Day
So, we’re all working from home these days. As I’m living close to our office in Berlin, I occasionally pop in just to see something else than my four walls,…
How Can the Public Sector Get Remote Working Right?
Mobile working is becoming the reality for an increasing number of public sector staff. But the threat and impact brought by the coronavirus COVID-19 outbreak has seen many organizations instructing…
Security Operations and IT Operations — Better Together— SolarWinds TechPod 030
Security operations and IT operations have a lot of differences, but more similarities than you may think, especially as their worlds are merging more quickly than ever before. This presentation will delve into research driven…
Beyond the EHR: 3 Other Places Healthcare Organizations Need to Watch to Ensure HIPAA Compliance
With the state of the world today, healthcare facilities of all kinds and sizes are operating under a state of distress. Employees are working on the frontlines, while also having…
Here’s to the IT Pro!
The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity.…
Service Level Management: Tying it Together With SLAs, SLOs, and XLAs
Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding…
Schrems II: Invalidating the EU-US Privacy Shield Framework
Legal disclaimer: I am not a lawyer and the content in this article does not constitute legal advice. Consult your legal department to determine the steps your organization should take…