Incident Management

When you shortlist an IT service management (ITSM) solution or tool, one of the first questions from your architects, security reviewers, and procurement team is predictable: “Will this work in our environment without…

Today, we are thrilled to announce that Squadcast has officially joined the SolarWinds family. This strategic acquisition signifies a significant milestone in our journey to enhance our capabilities and deliver…

In the world where digital infrastructure forms the backbone of operations, incidents—disruptions to service, system downtime, security breaches, or technical failures—are inevitable. For any organization that depends on technology, the…

Let’s face it, IT incidents are as inevitable as that Monday morning feeling. Whether it’s a rogue server crash, a website slowdown during peak traffic, or a critical bug throwing…

Recognizing the difference between major and critical incidents is essential for IT operations, as downtime can result in significant financial losses for businesses. Gartner highlights that effective incident management can…

When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…

Bad things left alone tend to get worse Unattended incidents won’t clean up after themselves and will come back to haunt you—whether as rising MTTR metrics, a cluttered Incident Index,…

Service disruptions are inevitable, but each incident offers a chance to learn and improve. This blog delves into best practices for managing incidents throughout their lifecycle, aiding teams in building…

In an always-on world, companies look to systems and processes to keep their services up and running at all times. The most important part of maintaining this uptime is having…

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…