Latest In

Incident Management

How to Plan for Major Incidents in ITSM
August 2, 2018
Tim Lawes
A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to…
The Benefits of a Successful ITIL Incident Management System
January 29, 2018
Jason Yeary
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.
12