Security operations and IT operations have a lot of differences, but more similarities than you may think, especially as their worlds are merging more quickly than ever before. This presentation will delve into research driven…
Chris McManus
Chris McManus
The Latest Posts Featuring Chris McManus
Cybersecurity in the New Different — SolarWinds TechPod 033
The more things change, the more they stay the same. Although this adage holds much truth, it’s important to understand how it applies to the digital transformation we’ve witnessed this year. We’re in what’s truly…
Security Operations and IT Operations — Better Together— SolarWinds TechPod 030
Powering Business Operations Through “Work From Home” — SolarWinds TechPod 026
As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both…
How IT Service Desk Pros Can Support the New Reality of Work From Home
It’s nearly impossible to overstate the impact that the COVID-19 virus has had on businesses around the world. The unusual circumstances have forced organizational leaders to prepare and respond quickly.…
Pink20 Takeaways: Familiar ITSM Challenges and Stronger Solutions
One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only superpower…
IT: The Employee Engagement Department — SolarWinds TechPod 022
What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred, and Joey Brown, product manager for SolarWinds ITSM, join episode…
Biggest Takeaways from Service Management World 2019
Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding…
Why the Service Desk Has Become the Center for Employee Engagement
What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? These are the…
Building a Complete Picture of IT Assets — SolarWinds TechPod 017
To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops…
5 Integrations That Will Improve Your Service Desk
The service desk solution is your primary tool to help employees, but there are other applications they use. The right integrations will help your service desk work in unison with…
The End of the End User in ITSM
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…