I’ve heard repeatedly from people in this industry that what we need is a single interface to our infrastructure. For status monitoring, perhaps that’s best represented by the ubiquitous “Single…
Automating the Automators
Continuing Service Improvement (CSI) Throughout the ITIL Lifecycle
Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so important.
You Are Here – Visibility & Control
Today, in the fifth post of this six-part series, we’re going to cover the fourth and final domain of our reference model for IT infrastructure security. Not only is this…
Quantum Computing Will Put Your Data at Risk
“Too many secrets.” – Martin Bishop One of the pivotal moments in the movie Sneakers is when Martin Bishop realizes that they have a device that can break any encryption…
One Framework to Rule Them All
The Dream of the Data Center For me, it started with OpenStack. I was at a conference a number of years ago listening to Shannon McFarland talking about using OpenStack…
Improving Incident Response by Uniting Technical & Non-technical Teams
Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents.
Words Matter
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…
7 Most Useful Ticket Automation Rules
Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize…
Application Performance Monitoring: APM In An Agile World
Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part two, and part three. In this post,…
12 Red Flags That Your IT Help Desk Solution is Behind the Times
Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…