/ Sarah Nielsen

Sarah Nielsen

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Sarah Nielsen

Sarah Nielsen is a Manager, On-Boarding, ITSM, helping customers set up their service desk according to their organization's goals. She is also the resident Star Trek expert.

The Latest Posts Featuring Sarah Nielsen

Inside the Black Box: Bridging the Database Observability Gap
March 27, 2026
Database

Over the past 15 years, Agile and DevOps have accelerated application delivery, enabling faster, more reliable releases. Yet the database layer often remains a blind spot for observability and performance monitoring.

In this article, Kevin Kline shows why closing the database observability gap is critical to improving performance, efficiency, and resilience for DBAs, developers, and the businesses that depend on their data.

5 IT Service Management Resolutions for 2020
December 19, 2019
IT Service Management
For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list…