In my last post, I talked about upgrading storage systems. More specifically, how to determine the right upgrade interval for your storage systems. What the previous post did not cover…
Software Updates in the IT Stack: (Not) a Game of Jenga
A New Approach to Cloud-Native Applications and How They Could and Should Replace the Legacy Ones
“In the beginning was the word” … oops, “the cloud.” Long ago “cloud” was a buzzword, especially when it was a cool word that one knew exactly what it meant.…
Who Protects the Protectors?
Remember the person in my last post who asked me to describe a load balancer? They came back and asked about ASAs. I’m not sure if they really wanted to…
7 Ways IT Data Powers the Service Desk
Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service…
Be Responsive and Responsible
Over the years, I’ve read more than a few articles about the qualities that are found in the best administrators. These articles focus on soft skills, but sometimes will list…
Paving the Road to Your Storage System
A storage system on its own is not useful. Sure, it can store data, but how are you going to put any data on it? Or read back the data…
How DevOps Changes Monitoring
One of the most interesting changes that I have observed in my career is Microsoft shifting from just being a development organization to truly becoming a DevOps team, in the…
This is a Disaster! Knowing When to Call It
Disasters come in many forms. I’ve walked in on my daughters when they were younger and doing craft things in their bedroom and said “this is a disaster!” When it…
Interview: Why the UK NHS is Struggling to Move to the Cloud
Despite ploughing more than £50m into the digital transformation of the NHS, evidence suggests only a handful of trusts have adopted the Government’s “cloud first” policy. NHS Digital spent…
Translating ITSM to Other Departments
IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.