In my earlier post in this data protection series, I mentioned that data security and privacy is difficult: Building a culture that favours protecting data can be challenging. In fact, most…
Culture of Data Protection: Development Counts, Too.
5 Ways to Boost Service Delivery with IT Asset Management
IT asset management (ITAM) is a cornerstone of ITIL. It gives you the framework to document and manage the lifecycle of each IT asset from when its first requested to its retirement and all of the moves in between. It does the tedious work you.
Security Pain Points: Upper Management and Budget
Security should be a top priority for IT professionals within all areas of skills. One of the top pain points is how to convey the story of security to upper…
Monitoring Your Systems in the Cloud
What happens to our applications and infrastructure when we place them in the cloud? Have you ever felt like you’ve lost insight into your infrastructure after migrating it to the…
Viewing the Network as an Ecosystem
Many of us have or currently operate in a stovepipe or silo IT environment. For some, this may just be a way of professional life. But regardless of how the…
How to Create an ITSM / Service Management Roadmap
The most common question relating to implementation of ITIL-based IT service management initiatives tends to be: “Where do we start?"
What is Database Index Selectivity?
I wrote recently about database cardinality, and there’s a closely related topic that is equally confusing and I want to explain too: index selectivity. Index selectivity is how tightly a…
Cybersecurity Fundamentals – Threat and Attack Terminology
In the first post of this blog series, we’ll cover the fundamentals of cybersecurity, and understanding basic terminology so you can feel comfortable “talking the talk.” Over the next few…
10 Most Common Help Desk Problems
Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?
A Million Little Things: Strive for Greater Efficiency
OK, so a million is a little bit of an exaggeration, but there are tons of cool features inside our SentryOne solutions that I find a lot of our customers…