Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.
Transforming Traditional ITIL Into Agile ITIL
How to Clean Dirty Data – The Life of a Data Janitor
If there’s one thing I’ve learned in my decades as a data professional, it’s this: Things aren’t what you think they are. Data’s ultimate purpose is to drive decisions. But our…
Your ORM and SELECT FOR UPDATE
If you use a programming language framework such as Django or Ruby on Rails, chances are you use an ORM to help you construct queries.
Moving Toward More Proactive Cybersecurity
As the cyberlandscape continues to evolve, so do the methods of attack used by cybercriminals. And it isn’t just outsiders you have to worry about; insiders can be responsible for…
ITIL 4 Update Launch is Almost Here
Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
SolarWinds Lab Episode 72: Two Geeks and a Goddess II: Azure the Easy Way
IT pros are discovering a smarter way to manage servers. In this episode, Microsoft Cloud advocate Phoummala Schmitt (@ExchangeGoddess), Head Geek™ and 10-year Microsoft MVP Thomas LaRock, and Head Geek…
Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
How To Improve ITSM Metrics With a Millennial Workforce and Gen Z
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
Three Ways to Become Data-Centric
The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…