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or “It’s not just the cost of buying the puppy, it’s the cost of feeding the puppy that adds up” This is a story I’ve told out loud many times, on conference…

As somebody not lucky enough to have a nice clicky interface with which to manage and automate all my equipment, I have to develop my own tools to do so.…

In this article, we will look at ITSM through the lens of constant digital transformation, examining how the rise of AI is affecting humans in the IT space; the move…

So far in this series, we have covered Application Performance Monitoring. If you haven’t already, read part one, part two, part three, and part four. In the last post, we stressed the importance of…

Where are you in your career arc right now? Trusting simple statistics, I can say that the majority of you are either just starting out, or somewhere in the middle.…

We made it! This is the final post in this six-part series mapping the cybersecurity landscape through a new reference model for IT infrastructure security. Thank you for coming along…

I’ve covered a lot in this series of posts around artificial intelligence (machine learning); from the beginning (Not Another AI Post…) to why I love it (My Affection for AI)…

What does a wireless thermometer have in common with ping? Both can keep a business from losing cash. One of the ways businesses stay in business is by keeping a…

Effectively setting and managing customers’ expectations is what drives their level of service satisfaction. One terrific way to set and manage expectations is through the use of service-level agreements, or…

I really want Software Defined Networking (SDN), or something like it, to be the go-to approach for networking, but are we too tied to our idea of what SDN is…