/ Laura Miller

Laura Miller

Laura Miller

Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.

The Latest Posts Featuring Laura Miller

Inside the Black Box: Bridging the Database Observability Gap

Over the past 15 years, Agile and DevOps have accelerated software delivery, enabling faster releases and greater reliability. Yet the database layer often remains a blind spot. This article by Kevin Kline explores why closing the observability gap is essential for performance, efficiency, and resilience.

March 27, 2026
Database Podcast
Inside the Black Box: Bridging the Database Observability Gap
IT pro looks at computer and works
smart technology in the service desk
How Consumerization is Changing IT Support Models
January 8, 2019
IT Service Management
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…