/ Laura Miller

Laura Miller

Laura Miller

Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura's ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.

The Latest Posts Featuring Laura Miller

The High-Performance DBA: Breaking the Burnout Cycle in Modern Database Teams

In this article, Kevin Kline introduces The High-Performance DBA webcast series, drawing on insights from our recent State of Database Report to explain why DBA burnout is rising and how teams can move beyond constant reactivity.

April 1, 2026
Database
The High-Performance DBA: Breaking the Burnout Cycle in Modern Database Teams
Man with hand to face in despair, holding a laptop.
IT pro looks at computer and works
Inside the Black Box: Bridging the Database Observability Gap
March 27, 2026
Database

Over the past 15 years, Agile and DevOps have accelerated application delivery, enabling faster, more reliable releases. Yet the database layer often remains a blind spot for observability and performance monitoring.

In this article, Kevin Kline shows why closing the database observability gap is critical to improving performance, efficiency, and resilience for DBAs, developers, and the businesses that depend on their data.

smart technology in the service desk
How Consumerization is Changing IT Support Models
January 8, 2019
IT Service Management
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…