When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what…
Defining the New Employee-Focused Service Management
No Network for Old Men
“Once upon a time, there was a little network…” No there wasn’t. Your network was never little, or if it was, it didn’t stay that way for long. Corporate…
Control IT Spending With Automatic Warranty Updates
The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking…
Monitor Critical Databases Confidently with the Sensitive Data Vault
Building extremely deep monitoring as a SaaS product has a drawback: we capture too much data for some customers’ compliance requirements. As a result, some companies have been unable to…
What’s the Average IT Service Desk to Employee Ratio?
It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…
Walking Through the Network Insight Journey
Visualization of technologies was always in the imagination or drawn out by hand until we were able to incorporate tools like Visio® to help with mapping. At that point, we…
Change Management: “Are We Doing It Right?”
Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…
New Stats Exposed in Go’s database/SQL Package
If you keep up with the Go development cycle, then you’ll know Go recently entered its feature-freeze for the Go 1.11 release. One of the changes for this upcoming release…
Five Samanage Customers on the Benefits of the Service Catalog
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen…
I Beat Them to Firing Me! Part Two: Fight Back
How to use network configuration, change, and compliance management (NCCCM) and other monitoring software in response to an actual security breach. If you have not read part one, I would suggest that…