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In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…

The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…

Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…

It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been…

Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right…

Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigms, I thought that in…

For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is…

Many businesses need to increase their security game. You can put all the preventive measures in place that you want—like patching, antivirus, mail protection, and firewalls—yet threats can still slip past defenses.

Well, here we are. Finally, on the last post of this series. If you have not been following along, you can find the previous posts: part one, part two, part three, part four, and part…

In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look…