Troubleshoot Public Sector Services—From Anywhere
SolarWinds remote support solutions help your IT teams deliver secure, real-time assistance—no matter where your end users or devices are located.
Why Remote Support Matters for the Public Sector
Remote Work Requires Remote Support
Support field offices, schools, and remote workers from a central IT team without requiring site visits.
Security Without Compromise
Securely access sensitive data and resolve issues efficiently without compromising compliance.
Continuity of Service
Maintain continuity of service across critical functions and IT infrastructure, ensuring rapid response times across distributed environments.
Built-In Security and Compliance
Providing the following features, SolarWinds remote support solutions are designed with public sector cybersecurity in mind:
- End-to-end session encryption
- Multi-factor authentication
- Role-based access controls
- Session logging and audit trails
- Smart card support and Federal Information Processing Standard 140-2 validation with SolarWinds® Dameware® Remote Support (DRS™)
Troubleshoot IT Issues From Anywhere
Integrate Remote Support With Ticketing for End-to-End Service
Pair your Dameware product with a SolarWinds IT service management (ITSM) solution to streamline request handling and real-time issue resolution. DRS works seamlessly with Web Help Desk® (WHD™) for on-premises IT environments, while Dameware Remote Everywhere (DRE™) integrates with SolarWinds Service Desk to support cloud-based and hybrid workflows. They help public sector IT teams manage, track, and resolve issues more efficiently—from the first ticket to final resolution.
Simplify Daily IT Tasks and Drive Productivity
SolarWinds Makes Solution Acquisition Easy
Cost-effective solutions are available through the General Services Administration GSA and other contract vehicles, facilitating simplified and seamless implementation.
SolarWinds streamlines procurement for public sector clients across all levels and functions, providing easy access to our IT solutions. Additionally, you can benefit from free trials that allow you to explore the right fit for your needs. Find out which SolarWinds IT software for the public sector is available on the GSA Schedule...
Remote Support Solutions for the Public Sector
Dameware Remote Everywhere
Cloud-based, fast, and secure remote support from anywhere. DRE is designed for today’s hybrid and remote work environments, enabling IT teams to support users on or off the network with speed and confidence.
Dameware Remote Support
On-prem remote access and Windows administration built for control and compliance. DRS empowers IT support teams to securely connect to remote systems and resolve issues quickly.
Dameware Mini Remote Control
A powerful, easy-to-use remote control and desktop sharing tool trusted by organizations worldwide.
Web Help Desk
Ideal for pairing with DRS, WHD helps public sector teams automate task assignments, track IT assets, and improve visibility without adding unnecessary complexity.
Case study
Customer Transformations—Powered by SolarWinds
See how organizations just like yours have used the power of SolarWinds to drive success.
Explore more SolarWinds Observability Solutions
Secure by Design for Built-In IT Protection
Secure by Design is our commitment to cybersecurity and operational resiliency. With transparency and full visibility at the core, we are building systems that empower organizations to secure their IT infrastructure and reduce vulnerabilities.
Deliver Modern, Cloud-Based ITSM With SolarWinds Service Desk
Support employees and services across departments and locations with Service Desk. This powerful ITSM platform pairs seamlessly with DRE to streamline asset management, automate workflows, and troubleshoot issues from anywhere.
Optimize Database Performance With Artificial Intelligence-Enhanced Solutions
Ensure seamless connectivity with SolarWinds Database Observability. Monitor, triage, and resolve performance issues faster with cross-platform support, expert tuning advice, and anomaly detection powered by machine learning.