Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, but AI is everywhere around you,…
Uses of Artificial Intelligence and How they Relate to IT Help Desks
Chatbot Development: Why Chatbots Need Backstories
Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.
The Future of AI-Enabled ITSM
Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets.
Artificial Intelligence Glossary of Terms to Know
Check out this artificial intelligence (AI) glossary of key terms to familiarize yourself with, as these will be in business leaders’ vocabulary soon, if not already.
The New IT Skill Sets Needed to Enter the AIOps World
The generalist approach to AIOps management within the IT service desk is becoming increasingly mandatory.
After the Great Cloud Debate, What’s Next?
This month, we’ve spent time discussing how cloud will affect traditional on-premises IT operations staff. Many IT pros have given feedback on how their organizations view cloud computing, whether it’s a…
To Infinity and Beyond!
I’ve covered a lot in this series of posts around artificial intelligence (machine learning); from the beginning (Not Another AI Post…) to why I love it (My Affection for AI)…
Words Matter
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…
Why I’m Not Worried About Skynet
I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1950s, and…
