Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…
Survey: IT Pros Weigh In On How Technology Is Impacting Employees
The Best Way to Prepare for Emerging Technologies
Exciting new technologies like artificial intelligence, blockchain, and the Internet of Things are dominating news cycles, but are they dominating federal IT environments? Maybe not.
How to Reduce an Influx of IT Support Tickets or Messages
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks…
Smart Technology in the Service Desk: What Does it Mean?
In today’s service desk environment, a system that can handle requests is an important part of the daily operations of the organization. Providing excellent services manifests positive results, in the…
Machine Artificial Intelligence Learning, or You’ve Got MAIL
Welcome to the last in this series of posts about machine learning, artificial intelligence, and so many other topical points of discussion. If this is your first time here, feel…
Can Tesla Cure the 10th Leading Cause of Death in the World With Autonomous Vehicles?
Are you excited for this post? I certainly know I am! If this is the first article you’re seeing of mine and you haven’t read my prior article, “Why Businesses…
Why Businesses Don’t Want Machine Learning or Artificial Intelligence
Did you come here hoping to read a summary of the past 5+ years of my research on self-driving, autonomous vehicles, Tesla, and TNC businesses? Well, you’re in luck… that’s…
Putting AI Machine Learning to Work For Your Business
AI and Machine Learning for Businesses The future we were promised may not have arrived in the form of jet packs, hover cars, and replicators (well, not yet, anyway), but…
4 Ways to Measure Service Desk ROI
For IT professionals, it can be difficult to determine how much time to allocate for high-priority tasks that can actually move the needle in a growing business. Unfortunately, a little…
Does Data Have Ethics? Data Ethic Issues and Machine Learning
Welcome to part one in a five-part series on machine learning and artificial intelligence. I figured what better place to start than in the highly contested world of ethics? You…