“Hello! My Name is Phoummala and I have re-occurring imposter syndrome. I struggle with this frequently and it’s a battle that I know I am not alone in.” What is…
Beating Imposter Syndrome
Change Management Checklist
As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in…
Databases 101: Choosing the Right Database
In my last post, we talked about the different types of databases available on the market for you to choose from. With over 300 options, it is hard to know…
Related Attributes: Syslog, Interface Error Statistics, and Possibly More
Data, data, data. You want all of the data, right? Of course you do. Collecting telemetry and logging data is easy. We all do it and we all use it…
The Measurable Impact of Service Desk Automations and Artificial Intelligence
The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your…
Top 5 Best Practices for Systems Monitoring
Systems monitoring has become a very important piece of the infrastructure puzzle. There might not be a more important part of your overall design than having a good systems monitoring…
Data Center Migration: Planning, Strategy, and Execution
There are many reasons why an organization may need to migrate a data center (DC). This migration of data may seem like it should be a relatively straightforward, simple operation.…
Policy and Controls – A Foundation for Threat Protection
In the previous blog in this series, we reviewed several types of attacks and threats, and some ways they are perpetrated. In this blog, we will become familiar with several…
Culture of Data Protection: Data Quality, Privacy, and Security
As I explained in previous posts on building a culture of data protection, we in the technology world must embrace data protection by design. To Reward, We Must Measure. How…
What Is Root Cause Analysis?
If you work in engineering or support, you’ve probably spent a lot of time troubleshooting things. You’ve probably spent just as much time trying to figure out why things were…