What do The Guru, The Expert, The Maven, The Trailblazer, The Leading Light, The Practice Leader, The Heavyweight, The Opinion Shaper, and The Influencer all have in common? These are…
What Makes a Thought Leader?
Advantages of Capacity Management
The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.
The Hidden Costs of Backup Software
The focus of data protection has changed. Backups and data recovery used to exist primarily to protect against human error or natural disaster. The focus was on recovering from an…
Cross-Referencing Alarms: Network Security Monitoring and Network Outage Notifications
As anyone that has run a network of any size has surely experienced, with one alert, there is typically (but not always) a deeper issue that may or may not…
How IT Affects Your Customer Experience Strategy (And Bottom Line)
For the sake of your customers, and for the sake of all your organization’s stakeholders (both internal, and external) it’s crucial to understand how IT and ITSM affects your customer…
It’s 2 a.m., Do You Know Where Your Data Is?
If you are old enough, you might remember that commercial that played late at night and went something like this… “It’s 10 p.m., do you know where your children are?” …
Protection Methods – The Art of Data Analytics
The previous blog reviewed some guidelines that laid the foundation for security through understanding your environment and planning how elements within that environment are configured, used, accessed, and tracked. Although…
Application Mapping: Turn-by-Turn for Your Data Center
When you go on a trip somewhere, you always take a map. When I was growing up, that map came in the form of a road atlas that was bigger…
What is Agile Service Management?
What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question, it’s…
Culture of Data Protection: What Your Customers Expect
We’ve talked about building a culture, why it applies to all data environments, and some specific types of data protection features you should be considering. Today, we’ll be considering the culture of protection the…