The previous blog reviewed some guidelines that laid the foundation for security through understanding your environment and planning how elements within that environment are configured, used, accessed, and tracked. Although…
Protection Methods – The Art of Data Analytics
Application Mapping: Turn-by-Turn for Your Data Center
When you go on a trip somewhere, you always take a map. When I was growing up, that map came in the form of a road atlas that was bigger…
What is Agile Service Management?
What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question, it’s…
Culture of Data Protection: What Your Customers Expect
We’ve talked about building a culture, why it applies to all data environments, and some specific types of data protection features you should be considering. Today, we’ll be considering the culture of protection the…
Beating Imposter Syndrome
“Hello! My Name is Phoummala and I have re-occurring imposter syndrome. I struggle with this frequently and it’s a battle that I know I am not alone in.” What is…
Change Management Checklist
As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in…
Databases 101: Choosing the Right Database
In my last post, we talked about the different types of databases available on the market for you to choose from. With over 300 options, it is hard to know…
Related Attributes: Syslog, Interface Error Statistics, and Possibly More
Data, data, data. You want all of the data, right? Of course you do. Collecting telemetry and logging data is easy. We all do it and we all use it…
The Measurable Impact of Service Desk Automations and Artificial Intelligence
The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your…
Top 5 Best Practices for Systems Monitoring
Systems monitoring has become a very important piece of the infrastructure puzzle. There might not be a more important part of your overall design than having a good systems monitoring…