My wife called me for the third time, and I could hear that she was working hard to remain calm but was undeniably at the end of her rope. She…
Directions
Where Is Your Configuration Source of Truth?
Ask a good server engineer where their server configuration is defined and the answer will likely be something similar to In my Puppet manifests. Ask a network administrator the same thing about…
My Affection for AI
In my last post, I mentioned one of the basic use cases for Artificial Intelligence (AI) in a modern network. AI can be utilized to not only bridge the informational…
Am I Automating Myself Out of a Job?
Is our contribution measured by what we’re doing or how we’re doing it? Are we providing value or are we just getting caught up in what’s exciting? How do we…
A Buyer’s Guide to Selecting the Best ITSM Tool
You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and…
Monitoring, Tracing, and Observability: Choose Two?
While it’s inevitable that new technologies usually create new business opportunities, they also often create new problems for IT pros to solve. It’s a natural cycle for operations with which…
Death by a Thousand Cuts – A Driver for Network Automation
At what point does the frequency and volume of “it will only take a second to change” become too much to bear and force us to adopt a network automation…
Top IT Knowledge Management Mistakes and How to Avoid Them
Implementing an IT knowledge management strategy isn’t necessarily intuitive for every company and every IT department, but it is quickly becoming among the expectations of your current and potential customers.
You Are Here – Perimeter Security
In part 1 of this series, we covered some of the most prevalent and most promising cybersecurity models and frameworks available today. These are all tools that can help you…
What I Did (and Learned) On My Coding Vacation
For THWACKcamp 2018, I had a chance to return to a task/skill I haven’t really done much of in a while: programming. That may be a surprise for some people, so let…