It was LinkedIn that reminded me how long it’s been. A sudden flood of “Congratulations on your work anniversary” messages (thank you, by the way, to everyone all the well-wishers) hit my inbox, little popup messages lining the bottom of the dedicated tab in Google Chrome. My first thought was, “has it been that long?” which was followed almost immediately by, “OF COURSE it’s been that long.
Rear-View Mirror: Looking Back at Four Years as a SolarWinds Head Geek
How TV Viewership Is Like Application Monitoring
Have you ever read about TV ratings? Almost every person that watches TV has heard of the ratings produced by the Nielsen Media Research group. These statistics shape how we watch TV…
ITIL v3 Suggested Change Management KPIs
Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.
Databases 101 – Factors to Consider When Choosing a Database
In part one of this series, we discussed the different types of databases available on the market today. In part two, we discussed how to choose the right database for…
Data Protection: Culture, Tools, People, and Roles
In my previous posts about Building a Culture of Data Protection (Overview, Development, Features, Expectations), I covered the background of building a culture. In this post, I’ll be going over the data protection…
What Makes a Thought Leader?
What do The Guru, The Expert, The Maven, The Trailblazer, The Leading Light, The Practice Leader, The Heavyweight, The Opinion Shaper, and The Influencer all have in common? These are…
Advantages of Capacity Management
The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.
The Hidden Costs of Backup Software
The focus of data protection has changed. Backups and data recovery used to exist primarily to protect against human error or natural disaster. The focus was on recovering from an…
Cross-Referencing Alarms: Network Security Monitoring and Network Outage Notifications
As anyone that has run a network of any size has surely experienced, with one alert, there is typically (but not always) a deeper issue that may or may not…
How IT Affects Your Customer Experience Strategy (And Bottom Line)
For the sake of your customers, and for the sake of all your organization’s stakeholders (both internal, and external) it’s crucial to understand how IT and ITSM affects your customer…