Many of us have or currently operate in a stovepipe or silo IT environment. For some, this may just be a way of professional life. But regardless of how the…
Viewing the Network as an Ecosystem
How to Create an ITSM / Service Management Roadmap
The most common question relating to implementation of ITIL-based IT service management initiatives tends to be: “Where do we start?"
What is Database Index Selectivity?
I wrote recently about database cardinality, and there’s a closely related topic that is equally confusing and I want to explain too: index selectivity. Index selectivity is how tightly a…
Cybersecurity Fundamentals – Threat and Attack Terminology
In the first post of this blog series, we’ll cover the fundamentals of cybersecurity, and understanding basic terminology so you can feel comfortable “talking the talk.” Over the next few…
10 Most Common Help Desk Problems
Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?
A Million Little Things: Strive for Greater Efficiency
OK, so a million is a little bit of an exaggeration, but there are tons of cool features inside our SentryOne solutions that I find a lot of our customers…
The Word “Customer” is NSFW
A recent conversation on Twitter struck a nerve with me. The person posited that, “If you’re a sysadmin, you’re in customer service. You may not realise it, but you are…
How to Build an Effective Service Catalog Workflow
Use the service catalog to simplify the experience for the requesting employee, build forms to collect and organize the data you need, and automate the service delivery process on the…
Five Common Problems with SQL Server
I’ve been working with SQL Server since what seems like forever ++1. The truth is I haven’t been a production DBA in more than 6 years (I work in marketing now, in case you didn’t know). That means I will soon hit a point in my life where I will be an ex-DBA for the same period of time as I was a production DBA (about seven years).
Building a Culture for Data Protection
Building a culture that favors protecting data can be challenging. In fact, most of us who love our data spend a huge amount of time standing up for our data…