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Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.

Databases have a kind of iron triangle for specific types of query plans, whereby they can pick between two out of three things but can’t get all three of them.…

A recent argument on Twitter (“What?!” I can hear you exclaim, “People disagree on Twitter? This cannot be true!”) highlighted for me just how persistent people can be in holding…

With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.

There is no getting away from it: the word “cloud” is a buzzword in the IT industry. and it’s growing in meaning constantly.

Databases are confusing! Not only are they complicated bits of software, but database jargon is really complicated. Part of this comes from the number of words with multiple meanings: depending…

Would you travel on an airplane if the flight crew were “flying blind?” What does it mean to be “flying blind?” Freedictionary.com defines it as “to do something based on…

Public clouds provide enormous scale and elasticity. Combined with a consumption-based model and instant deployment methodologies, they provide a platform that is extremely agile and avoids locking of precious capital.…

Over the coming weeks, I will be writing a series of posts on my varied experiences with hybrid IT. These experiences come from working on countless projects over the last…

The trouble with troubleshooting? When it’s the No. 1 activity on which tech professionals spend their time, there’s little of it left for development and innovation. As business and technology…