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You’ll find no shortage of blog posts and thought pieces about how cloud computing has forever changed the IT landscape. The topic is usually addressed in an “adapt or die” argument: cloud is coming for your on-prem applications, and without applications in your data center, there’s no need for IT operations.

Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.

If there’s one thing I’ve learned in my decades as a data professional, it’s this: Things aren’t what you think they are. Data’s ultimate purpose is to drive decisions. But our…

If you use a programming language framework such as Django or Ruby on Rails, chances are you use an ORM to help you construct queries.

As the cyberlandscape continues to evolve, so do the methods of attack used by cybercriminals. And it isn’t just outsiders you have to worry about; insiders can be responsible for…

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.

IT pros are discovering a smarter way to manage servers.​ In this episode, Microsoft Cloud advocate Phoummala Schmitt (@ExchangeGoddess), Head Geek™ and 10-year Microsoft MVP Thomas LaRock, and Head Geek…

Samanage moves up six spots on G2 Crowd's top software companies in 2019.

With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.

In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…