One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology…
4 Key Integrations to Consider for Your Service Desk
Taking a Leap to the Cloud: Benefits to the Business and ITSM
According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s…
Biggest Takeaways from Service Management World 2019
Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding…
ITSM: The Tie That Binds
Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and…
How Mobile Is Transforming IT Service Management
A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for…
How Network and Systems Admins Can Benefit From the Service Desk
Oh no, the dreaded email server alert. There are few faster ways to ruin a systems administrator’s day. It’s not just diagnosing, working, and resolving the issue; it’s the inevitable…
Employee Experience Dynamic Duo: ITSM and IT Operations
Technology’s prevalence and our dependence on said technology in the workplace is only growing. It should come as no surprise then that in a recent survey of SolarWinds global customers,…
Why the Service Desk Has Become the Center for Employee Engagement
What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? These are the…
Live Chat: How It’s Boosting Employee Engagement Inside the Service Desk
When it comes to internal support, sometimes employees just need a way to reach out to your team, and responding with “do you mind submitting a ticket?” leads to submitting…
Defining Employee Engagement: The ITSM Way
You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils…